dik win Privacy Policy

This privacy policy ("Policy") sets out the rules for collecting and processing information between the entity operating the dik win platform ("we", "us") and every registered or unregistered person using its services ("you", "user").

By using the dik win website (https://dik-win.cam) and its Android and iOS apps, you are considered to have agreed to all the terms of this policy. If you do not agree with any term, please stop using the service.

This policy may be amended at any time. After any amendment, we will update the "Last Updated" date at the top of the page. For significant changes, registered users will be notified by email.

Various types of information may be collected when you create an account on dik win, use our services, or visit the site. The details are set out below.

2.1 Information You Provide Directly

• Full name, date of birth and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification
• Payment information for deposits and withdrawals (such as bKash, Nagad or Rocket numbers)
• Any messages or documents provided when contacting customer support

2.2 Automatically Collected Information

• IP address, browser type and version
• Device operating system and model
• Log data on which pages were visited on the site and for how long
• Session information collected via cookies and similar technologies
• Referral URL (which site or link you came from)

2.3 Information Received from Third Parties

We may receive information from trusted third-party verification services for identity verification or fraud prevention. Such information is used solely for security purposes.

dik win uses collected information for the following specific and lawful purposes:

1. Creating, managing and keeping accounts secure
2. Processing deposits, withdrawals and other transactions
3. Verifying user identity and confirming account age (for ages 21+)
4. Providing applicable bonuses and promotions and determining VIP level
5. Customer support — providing assistance via live chat and email
6. Preventing fraud, money laundering and other illegal activities
7. Technical improvement of the site and review of user experience
8. Meeting legal obligations and following regulatory instructions

We do not sell your information to third parties for marketing purposes. In line with our responsible gaming commitment, we monitor user playing patterns — to learn more, please visit our Responsible Gaming page.

dik win uses industry-standard technology to keep your information secure. All data transfers are encrypted using SSL (Secure Socket Layer) technology. Passwords are not stored directly but are kept in hashed form.

4.1 Retention Period

Information is kept for as long as an account is active and, after account closure, for the applicable legal retention period. Financial transaction records may be retained for at least five years.

4.2 Security Measures

• Server-level firewalls and access controls
• Regular security audits and vulnerability assessments
• Limited and controlled staff access to data
• Automated alert systems for suspicious activity

Even so, no internet system can guarantee complete security. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.

dik win may share information with third parties in the following limited circumstances:

5.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay and bank transfer services), identity verification and technical maintenance of the site. These partners operate under strict confidentiality agreements with us and may not use the information for their own purposes.

5.2 Legal Requirements

Where there is a court order, government investigation or legal obligation, we are required to provide relevant information to the authorities. In such cases, we will endeavour to notify you to the extent legally possible.

5.3 Business Transfers

In the event of a transfer of any part of the business or its assets, user information may also be transferred to the relevant party. In such a situation, we will give advance notice.

We never sell or rent your personal information to advertisers or unrelated third parties.

The dik win site uses cookies and similar technologies (such as local storage and session storage). Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and for security.
• Functional Cookies: Remember language preferences and user settings.
• Analytics Cookies: Used to understand site traffic and usage patterns.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, this may limit some site functionality and may cause issues with login sessions.

Every registered user on the dik win platform has the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations exist.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Portability: You may request a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact our customer support team. We generally respond within 30 business days. You may also visit our FAQ section for answers to general questions about our platform.

dik win strictly does not allow anyone under the age of 21 to open an account. Age is verified at the time of registration and confirmed through submission of an identity document. If we learn that a minor is using an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that a child or teenager is using this platform, please notify our customer support without delay.

Our servers and some service providers may be located outside Bangladesh. In such cases, your information may be transferred to and stored in another country. dik win ensures that appropriate security measures are maintained for such transfers and that the protection of your information is upheld.

dik win periodically reviews and updates this privacy policy. After any change, the date at the top of the page will be updated. For significant changes, registered users will be notified by email in advance. Continued use of the site after a change will be taken as your agreement to the updated policy.

10.1 Contact

For any questions about this privacy policy, requests to access information, or complaints, please contact us:

To learn more about dik win, please visit our About Us page.